At Recurrency, we’re committed to supporting you every step of the way. Whether you’re looking for quick answers or personalized guidance, we offer a variety of resources to help you get the support you need, when you need it.
Support Options
1. Getting Started with Fin: Your Digital Support Assistant
Introducing your go-to resource, Fin is Recurrency’s built-in support assistant, designed to give you instant answers so you can save time and stay focused on running your business.
What is Fin?
Fin is your digital support assistant, available anytime from within the Recurrency platform. You’ll find Fin in the bottom-right corner of your Recurrency dashboard. Just click the icon to start a conversation.
What kinds of questions can Fin help with?
Fin is best for quick, straightforward questions, especially those related to:
Terminology and system logic
Feature explanations
Setup or workflow steps
Fin’s technology pulls directly from all relevant articles in our Help Center to provide answers tailored to your specific question, so you can get what you need without searching or waiting.
When should I talk to a person instead?
While Fin is great for many everyday questions, our team is here to help with:
Product bugs
Account-specific issues
Complex workflows or strategy questions
If Fin doesn’t fully resolve your question, type “Talk to a person” to escalate the chat directly to a member of our team.
Tips for Using Fin Effectively
Give feedback: When your conversation ends, let us know if the answer helped. Your input helps improve Fin’s future responses.
Be specific: The more clearly you phrase your question, the more accurate Fin’s response will be.
Escalate when needed: Don’t hesitate to ask for a person if the issue requires more context.
Click the chat icon in the lower right of your screen to see Fin in action!
2. Email our support team
You can reach our support team by emailing us at [email protected]
3. Change Log
Stay up to date on the latest features, enhancements, and bug fixes by following this link. Click the megaphone icon at the top-right of your screen to see what’s new in Recurrency. The Change Log provides a summary of recent updates, so you’re always aware of the improvements we’re making.
4. Additional Support Resources
If you ever need further assistance or can't find the answers you're looking for, don’t hesitate to reach out to directly to your Customer Success Manager. We're committed to ensuring that you have the best possible experience with Recurrency.